Refund policy

RETURN & REFUND POLICY

Every Pack Fresh Club item is made to order specifically for you. Because of this, we are unable to accept returns or exchanges for buyer's remorse, change of mind, or incorrect size selection.

Please review the product description and sizing information carefully before placing your order.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive an item different from what you ordered, please contact us as soon as possible after receiving your order.

Include your order number, a description of the issue, and clear photos showing the problem. We will review the issue and, when appropriate, arrange for a replacement or refund at no additional cost to you.

ORDER ISSUES

If you believe there is a problem with your order, please contact us before returning or shipping anything. Items sent back without prior authorization may not be eligible for a refund or replacement.

CANCELLATIONS AND ORDER CHANGES

Because our products are made to order, production may begin shortly after an order is placed. We cannot guarantee that an order can be changed or canceled once it has entered production.

REFUNDS

When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

CONTACT US

Questions or problems with an order? Please contact Pack Fresh Club through the contact information provided on our website. We want every Pack Fresh Club order to arrive exactly as it should.